Information We Collect

We collect information that helps us provide better testing services and maintain professional relationships with our clients. Here's what we gather and why:

How We Collect Information

Most information comes directly from you when you contact us, fill out forms, or discuss project requirements. We also collect some technical information automatically when you visit our website, like IP addresses and browser types.

How We Use Your Information

We use your information for legitimate business purposes related to providing testing services. Here's specifically what we do:

• Communicate about project requirements and deliverables
• Provide quotes, proposals, and service agreements
• Execute test case development and testing services
• Send project updates and technical documentation
• Process payments and maintain financial records
• Improve our services based on client feedback
• Comply with legal and regulatory requirements in Taiwan

Marketing Communications

We may send occasional updates about our services or industry insights, but only if you've expressed interest. You can unsubscribe at any time, and we won't flood your inbox with promotional content.

Information Sharing and Disclosure

We don't sell your personal information. Period. We only share information in these specific circumstances:

• With your explicit consent for specific purposes
• When required by Taiwan law or legal processes
• With trusted service providers who help us deliver services (under strict confidentiality agreements)
• To protect our rights, property, or safety, or that of others
• In connection with business transfers (with advance notice to you)

Third-Party Services

We use some third-party tools for business operations, like email services and project management platforms. These providers are carefully selected and bound by confidentiality agreements. We ensure they maintain appropriate security standards.

Data Security

We take security seriously because your trust is essential to our business relationship. Our security measures include:

• Encrypted data transmission and secure storage systems
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with encryption
• Employee training on data protection and confidentiality
• Incident response procedures for potential security issues

While we implement strong security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address evolving risks.

Data Retention

We keep your information only as long as necessary for business purposes and legal requirements. Here's our general approach:

• Client project data: Retained for 7 years after project completion for potential support needs
• Communication records: Kept for 5 years for business continuity and relationship management
• Financial records: Maintained for 7 years as required by Taiwan tax regulations
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Aggregated data retained indefinitely, personal identifiers removed after 26 months

When we no longer need your information, we securely delete or anonymize it. Some data may need to be retained longer for legal compliance, but we'll inform you of any extended retention periods.

Cookies and Website Analytics

Our website uses minimal tracking to understand how visitors find and use our services. We use:

• Essential cookies for website functionality and security
• Analytics cookies to understand website usage patterns (anonymized data)
• Performance cookies to monitor site speed and reliability

We don't use advertising cookies or share website data with advertising networks. You can control cookie settings through your browser, though some site features may not work properly if you disable all cookies.

International Data Transfers

While ByteFluxWebDev operates primarily in Taiwan, some of our service providers may store or process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information.

Any international transfers comply with Taiwan's data protection requirements and include contractual protections to maintain security standards equivalent to those required in Taiwan.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through our website.

We'll always maintain the same core principles: transparent communication, responsible data handling, and respect for your privacy choices. The date at the top of this policy shows when it was last updated.